Bookings and Treatments
The Terms and Conditions detailed below apply to all bookings made at www.massenka.co.uk or directly by phone or in person.
All rates featured on www.massenka.co.uk are subject to availability and may be changed at any time without notice. Massenka Ltd and /or its’ practitioners reserve a right to decline massage bookings and / or treatment without an obligation to provide any reason for doing so.
All clients are responsible to ensure that a consultation takes place and that they are suitably healthy to receive the treatment provided. All therapists at Massenka Ltd are qualified and fully insured. They work on a self employed basis and Massenka Ltd is therefore not legally liable for problems that occur after treatment is provided.
You may cancel or change any booking up to 24 hours before the appointment time. Any missed appointments will be charged at full price and your next treatment must be paid in advance.
Any charges associated with the cancellation will be deducted from the amount paid.
Our 24hr cancellation policy is there for a reason. We are a busy, small salon and we quite often have people waiting for spaces.
We also ask that you allow sufficient time to get to your appointment, allowing us to start promptly and work efficiently for our day ahead. If you run late, we run late and therefore cannot perform our treatments to our highest standard.
All treatments are non-refundable, non-transferable and non-exchangeable.
Gift Vouchers are valid as shown on the voucher up to a maximum of 6 months. Gift Vouchers are non refundable, cannot be exchanged for cash and may only be used as specified on the voucher.
Use of Personal Information
Massenka Ltd is committed to protecting the privacy and security of its on-line visitors. When booking and having treatments we collect the e-mail addresses of our clients. This information is never shared with other parties. We may occasionally contact you with special offers but all communications will include a clear ‘opt out’ button.
Accuracy & Availability
We take every care to ensure that the information on this Web Site is accurate and complete. However, some of it is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.
This website is provided “AS IS” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.
Massenka Ltd will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control.
This Agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us.
These Terms and Conditions do not affect your common law and statutory rights.
These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.