MASSENKA

Holistic Treatments & Skincare Clinic

Holistic Treatments & Skincare Clinic

Holistic Treatments & Skincare Clinic

Book Now

You can now book your appointment online, in the comfort of your home or on the go.

Be advised that the online booking diary does not reflect full availability so if you can’t find a free slot or you would like to a book late appointment (after 7pm) please call  01273 958 650.

Please read our terms and conditions, located bellow, before booking your treatment.

Terms & Conditions

Bookings and Treatments

The Terms and Conditions detailed below apply to all bookings made at www.massenka.co.uk or directly by phone or in person.

All rates featured on www.massenka.co.uk are subject to availability and may be changed at any time without notice. Massenka practitioners reserve a right to decline bookings and / or treatment without an obligation to provide any reason for doing so.

All clients are responsible to ensure that an initial consultation takes place and that they are suitably healthy to receive the treatment provided.

It is essential that you advise us of any medical conditions and allergies prior to arrival so that we can ensure treatments are suitable for you. If you have any medical or special requirements then please inform us at the time of booking and we can advise you and be prepared for your visit. We ensure the height of discretion on delicate personal issues.

Arrival

Please arrive no more than 5min before your scheduled appointment. We can not guarantee the full treatment time if you arrive late for your appointment (this does not effect price of treatment), we will try to accommodate as best we can however timings for subsequent clients will have to be maintained.

Refund Policy 

All treatments are non-refundable, non-transferable and non-exchangeable.

Gift Vouchers

Gift Vouchers are valid for up to a maximum of 6 months from a day of purchase and cannot be used beyond “Valid until” date. Gift Vouchers are non refundable, cannot be exchanged for cash or to purchase any products.

Treatments need to be booked in advance (subject to availability). Once you have received your voucher(s), please have your voucher code available when making your booking.

You will need to bring your voucher with you and exchange it at the Reception on the day of your treatment.

Cancellations and changes

You may cancel or change any booking up to 24 hours before the appointment time. You can do this via a link in your appointment confirmation email or emailing to info@massenka.co.uk or giving us a call 01273 958 650.

Any missed appointments or late cancellations will be charged at 50% price and your next treatment must be paid in full in advance.

Our 24hr cancellation policy is there for a reason. We are a small business and simply do not have the funds to cover the loss from missed appointments or late cancellations.

Use of Personal Information

Massenka therapists are committed to protecting the privacy and security of all visitors. When booking and having treatments we collect the e-mail addresses of our clients. This information is never shared with other parties. We may occasionally contact you with special offers but all communications will include a clear ‘opt out’ button.

Accuracy & Availability

We take every care to ensure that the information on this Web Site is accurate and complete. However, some of it is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.

Web-site accuracy updates are frequently made to all areas of the Massenka web site and every effort is been made to ensure that all the information published is correct.

This website is provided “AS IS” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

General

Massenka therapists will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control.

Massenka reserve the right to restrict, suspend or terminate access to its’ website and /or services for any reason at any time.

We accept no responsibility for any interruption to Massenka site and /or services for reasons beyond our control.

This Agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us.

These Terms and Conditions do not affect your common law and statutory rights.

These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.