We are really sorry but in the light of the current situation and government recommendation with COVID-19 we sadly have to postpone all appointments and close our salon until it is safe to do otherwise (we will inform you as soon as we are ready to reopen again).
We hope you and your family will stay safe and well during this difficult time.
You can now book your appointment online, in the comfort of your home or on the go.
Be advised that the online booking diary does not reflect full availability so if you can’t find a free slot or you would like to a book late appointment (after 7pm) please call 01273 958 650.
Please read our terms and conditions, located bellow, before booking your treatment.
Coronavirus (COVID-19) precaution:
We would like to ensure all our wonderful clients that we are still here to look after you all and do your treatments until we are told otherwise.
Extra precautions are taking place within the salon and we ask you to cleanse hands thoroughly on entering the premises (anti-bacterial hand gel available at the reception desk).
As a health and beauty salon our day to day sanitisation is already in place and therefore poses no extra risk. However are taking the extra step in insuring everyones safety and have increased the frequency of cleaning as well as thoroughly disinfecting treatment rooms and all equipment after each use.
Please arrive no more than 5min prior to your appointment to give us sufficient time for disinfection and to avoid any possible chance for cross infection in-between passing clients.
If you have travelled to the affected countries, showing any symptoms or were in contact with anyone that has, please rearrange your bookings for a later date.
Many thanks for your cooperation – hoping you all stay safe and well.
Terms & Conditions
Bookings and Treatments
The Terms and Conditions detailed below apply to all bookings made at www.massenka.co.uk or directly by phone or in person.
All rates featured on www.massenka.co.uk are subject to availability and may be changed at any time without notice. Massenka practitioners reserve a right to decline bookings and / or treatment without an obligation to provide any reason for doing so.
All clients are responsible to ensure that a initial consultation takes place and that they are suitably healthy to receive the treatment provided.
All treatments are non-refundable, non-transferable and non-exchangeable.
Gift Vouchers are valid as shown on the voucher up to a maximum of 6 months. Gift Vouchers are non refundable, cannot be exchanged for cash and may only be used as specified on the voucher.
Cancellations and changes
You may cancel or change any booking up to 24 hours before the appointment time. Any missed appointments will be charged at full price and your next treatment must be paid in advance.
Our 24hr cancellation policy is there for a reason. We are a busy, small salon and we quite often have people waiting for spaces.
We also ask that you allow sufficient time to get to your appointment, allowing us to start promptly and work efficiently for our day ahead. If you run late, we run late and therefore cannot perform our treatments to our highest standard.
Use of Personal Information
Massenka therapists are committed to protecting the privacy and security of all visitors. When booking and having treatments we collect the e-mail addresses of our clients. This information is never shared with other parties. We may occasionally contact you with special offers but all communications will include a clear ‘opt out’ button.
Accuracy & Availability
We take every care to ensure that the information on this Web Site is accurate and complete. However, some of it is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.
Web-site accuracy updates are frequently made to all areas of the Massenka web site and every effort is been made to ensure that all the information published is correct.
This website is provided “AS IS” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.
Massenka therapists will not be liable for any failures in the performance of any of their obligations under these terms and conditions caused by factors outside their control.
Massenka reserve the right to restrict, suspend or terminate access to its’ website and /or services for any reason at any time.
We accept no responsibility for any interruption to Massenka site and /or services for reasons beyond our control.
This Agreement supersedes all prior agreements, arrangements, warranties and understandings between you and us.
These Terms and Conditions do not affect your common law and statutory rights.
These terms and conditions shall be governed by and construed in accordance with English law, and any dispute shall be subject to the exclusive jurisdiction of the English courts.